Shipping policy

Processing Time

• Orders are processed within 1-2 business days (excluding weekends and holidays).
• During peak periods or promotions, processing times may take slightly longer.

Shipping & Delivery

United Kingdom

• Standard Shipping: Delivered within 2-6 business days.
• Express Shipping: Arrives in 1-3 business days.

Worldwide

• Economy International: Takes 10-30 business days.

• Standard International: Arrives in 3-17 business days.

• Express Shipping: Delivered within 2-11 business days.

• Delivery times may vary due to customs processing or carrier delays.

Order Tracking

• Tracking details will be sent via email once your order has shipped.
• You can track your package [https://parcelsapp.com].

Customs & Duties

• International orders may be subject to customs duties or import taxes, which are the customer’s responsibility.
• Please check your local regulations before ordering.

Lost, Stolen, or Damaged Packages

• We are not responsible for lost or stolen packages once marked as delivered.
• If your package arrives damaged, contact us within 48 hours with photos, and we’ll assist in filing a claim.

Incorrect Address & Returns

• Please ensure your shipping address is accurate before placing an order.
• If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.

Need Help?

For any shipping-related questions, contact us at info@organicpotion.co.uk.